Refund Policy

Effective Date: [11/07/2024]

1. Refund Eligibility

1.1. Product Returns: We accept returns for a refund within 7 days of purchase, provided the product is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

1.2. Service Refunds: Refunds for services, such as appliance repair or cleaning services, may be issued if the service is not performed satisfactorily or as agreed upon. Refund eligibility will be determined on a case-by-case basis.

2. Refund Process

2.1. Initiating a Refund: To initiate a refund, please contact our customer service team at [experteyess@gmail.com]. Provide your order details, reason for the refund request, and any supporting documentation if applicable.

2.2. Return of Products: If you are returning a product for a refund, ensure it is securely packaged to prevent damage during return shipping. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

2.3. Processing Time: Refunds will be processed within [7 working days] after we receive the returned product and verify its condition. The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

3.1. Non-Returnable Products: Certain products may not be eligible for return or refund due to hygiene reasons, safety concerns, or other restrictions. These products will be clearly marked as non-returnable on our website.

3.2. Services Rendered: Services that have been performed or completed are generally not eligible for refunds unless the service was not performed satisfactorily or as agreed upon.

4. Special Circumstances

4.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or issue a refund, depending on the circumstances.

4.2. Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account or contact your credit card company. If the issue persists, please contact us for further assistance.

5. Contact Us